Let internal links open within web widget

11 コメント

  • 正式なコメント
    Erica Wass
    コメントアクション Permalink

    Hi Jacob:

    Yes, you are correct the current behavior is that article links open a new tab. We are giving some thought to the user experience of opening links to Help Center articles within the Widget so appreciate your use case. I don't have an ETA on this but I'll leave this comment open for additional use cases and will update it when I have more to report.

  • コメントアクション Permalink

    any answer?

    0
  • Jacob J Christensen
    コメントアクション Permalink

    Thanks Erica.

    0
  • John Harrison
    コメントアクション Permalink

    +1 on this. And ideally links between KB articles would have more of a wiki style. 

    1
  • Steve Lawrence
    コメントアクション Permalink

    +1 here also. Would prefer not to take customers out of the web widget unless they specifically choose to.

    1
  • Daniel Martin
    コメントアクション Permalink

    +1 here also. Definitely prefer not to take customers out of the web widget unless they specifically choose to.

    1
  • Dylan Cunniffe
    コメントアクション Permalink

    +1 here. Any updates on this, this simple change would be a major UX improvement in the behaviour.

    0
  • Catherine Grogan
    コメントアクション Permalink

    Any update on this?  We have a closed Help Centre.  We've setup the Web Widget so that it can view restricted content as described https://support.zendesk.com/hc/en-us/articles/222874768#secret.

    However if there are links within Help Centre content articles these are launched in a new tab as described above BUT in our instance they cannot view them as they are not authenticated.  The Web Widget authentication does not SSO them into the platform.

    So in order to make the Web Widget truly useful for a closed Help Centre, the Web Widget would need to enable this... ideally within the Web Widget as per the above requests.

    0
  • Nicole - Community Manager
    コメントアクション Permalink

    Hi Catherine, 

     

    No updates at this time. 

    0
  • Dawn Anderson
    コメントアクション Permalink

    Hi Team

     

    Do we have an update on this? With the introduction of answer bot it's defeating the purpose of customer self serving as we are sending them on rabbit chase when ideally with the integrated widget experience keeping them within it allows them to change to chatting/emailing at a click :)

     

    Regards

    Dawn

    1
  • Vijitkumar
    コメントアクション Permalink

    Hi Erica,

    Any update? It has been 3 years since the original request.

    I do not think this should be that difficult to implement as searching with keyword is already returning individual articles. So connecting to articles within should not be a challenge. Please let me know the latest update on this request.

     

     

     

    0

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