Quick question for all of those clever Help Center customisers out there :)
I work in a B2B environment, where we sell products in other countries through a partner/reseller network. That Partner is responsible for supporting customers, so we don't want them to be able to log tickets through our Help Center, however we do want them to be able to view article content and participate in community discussions.
We're quite protective of our intellectual property, so opening up our HC to the world isn't an option, we want all users to have to log in to access content.
I thought that the best way of doing this would be to use some kind of "IF" statement using Curlybars and check for a tag on the logged in user, however it doesn't appear if that's possible?
We do have multi-brand enabled, so it's possible we could just set up another HC with separate templates and remove the option to submit a ticket, but I'd rather avoid going down that route if possible as I have plenty of other use cases for this kind of thing.
Does anybody know if this is possible, and how I could achieve it?