• Brett Bowser

  • 2019年05月08日 15:46

  Zendesk Community Team

  Hi CSM Zendesk,

  Could you clarify what sort of data you're looking to export in regards to macros?

  Just want to make sure we're both on the same page here :)

• Mary Paez

  • 2019年06月10日 16:28

  WOW!  This was fast and easy!  Thank you for this post.  It was very helpful.

   

  Do you have something similar for exporting a report from the Zendesk Manage articles UI based on applying a filter?

• Brett Bowser

  • 2019年06月10日 16:37

  Zendesk Community Team

  Hey Mary,

  There are are a couple of options for exporting Help Center content as mentioned here: Help Center data export

  The most common method I've seen is through Kbackup integration that was developed in our App Marketplace: kBackup

  If you have any questions regarding the integration you'll want to reach out to the developer directly.

  Hope this helps!

• Kelly Scarbrough

  • 2019年07月03日 23:39

  Thank you so much for this.  You probably just saved me HOURS of typing!

• Syd S.

  • 2019年10月21日 21:37

  We've been using the https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX option to download macros based on the group, but cannot figure out how to get the next page of macros for that specific group. Does anyone know how to do that?

• Graeme Carmichael

  • 2019年10月22日 08:46

  Community Moderator

  Syd S

  Try this:

  https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX&page=2

  Or look for the 'next page:' url near the end of your output:

  

   

• Syd S.

  • 2019年10月22日 17:46

  Thank you so much Graeme! Worked like a charm. 

• Mugeni Mukanga

  • 2020年01月27日 08:47

  Worked perfectly first time. 

   

  Thank you!

• Rebekah McKinney-Perry

  • 2020年04月21日 18:47

  Super helpful, thanks a mil! :) 

• Vladan Jovic

  • 2020年04月21日 18:58

  Community Moderator

  Thanks for the feedback, Rebekah. Very glad to hear that! 

  I just spotted this post is created precisely 3 years ago :O 
  The days are long and the years are short. :)

• Matthew Watts

  • 2020年05月22日 01:04

  Thanks to OP.
  
  I am just not clear on point 2a and 2b

   

  "2. open this link XYZ.zendesk.com/api/v2/macros.json?per_page=99 (but change XYZ to your zendesk account name)
  2a. If you have more than 100 macros, you should export one more JSON file cause it's up to 100 macros per export. Second file is on this url https://XYZ.zendesk.com/api/v2/macros.json?per_page=99&page=2  (replace XYZ to your ZD name)

   

  My understanding is that point 2 is for less than 100 macros?

  We have over 200, so I used point 2a, but I did not understand the logic behind "the 2nd file?" What is a 2nd file?

  I used both points, and both times it extracted over 200 macros, so I am not sure what the "more than 100 macros" has to do with anything?
  
  Thanks to clarify.

• Vladan Jovic

  • 2020年05月23日 09:34

  Community Moderator

  Hey Matthew, the key is that number of macros per an API call/request is limited to max 99 macros. 

  So, if you have eg 250 macros, you will have to do the call 3x.
  How to do that? Just replacing the last part of the URL "page=2". So you should call it with: page=1, page=2, page=3. Let me know if anything still isn't clear. Best.

• Pradeep P

  • 2020年06月09日 09:18
  • 編集済み

  These links are not working. I changed the Domain name

  XYZ.zendesk.com/api/v2/macros.json?per_page=99 

  https://XYZ.zendesk.com/api/v2/macros.json?per_page=99&page=2 

   

• Vladan Jovic

  • 2020年06月09日 10:12

  Community Moderator

  Hey Pradeep, I just checked and they seem to work. Please note you should remove XYZ from the links and put there your ZD subdomain. Sure, you need to be logged in as admin in your ZD. 

• Juan Espinosa

  • 2020年06月26日 17:21

  Hi There, 
  
  What is the best way to export by usage in the last 30 days; 
  
  I tried
  
  https://(MyCompany).zendesk.com/api/v2/macros.json?per_page=99&sort_by=usage=30d
  
  
  but was unable to do so

• Matteo

  • 2020年07月01日 15:13
  • 編集済み

  Zendesk Community Team

  Hello Juan,

  You can try using sideload instead (if your plan is Enterprise)

  /api/v2/macros.json?include=usage_30d&sort_order=asc
  
  Or the standard usage for macros:

  /api/v2/macros.json?sort_by=usage_30d&sort_order=asc

  You can change asc to desc.

  Hope this helps!

   

• Jed Ephan

  • 2020年08月19日 15:31

  Is this link, http://xyz.zendesk.com/api/v2/macros.json?per_page=99, still functional? I tried it but it does not work. I'm getting the error message below.

    "error": {
      "title": "No help desk at jedbonillaephan.zendesk.com",
      "message": "There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup"

• Nicole S.

  • 2020年08月19日 23:22

  Zendesk Community Team

  Hi Jed - Yes, that API call should still work. However, I clicked through to your account and it looks like you have a different subdomain listed there from the one you indicated in your comment above. 

• Mateusz Pietrzak

  • 2021年01月14日 15:55

  Hi, thanks for the tip how to export macros, it's very useful.

  Is there a way to export the JSON file back to Zendesk with some changes? I want to add descriptions to macros and it would be very convenient if I could do it this way. 

   

• Brett Bowser

  • 2021年01月14日 16:25

  Zendesk Community Team

  Hey Mateusz,

  You would need to use the api to bulk import macros and make changes to the descriptions. The link I attached should provide some additional information for you.

  Cheers!

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