Turn a Support Ticket in to a Community Post

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  • Tim
    コメントアクション Permalink

    I agree with Maggie's thoughts however an even simpler version is that our Community forum is really just a "knowledge base" of questions and answers.

    So we don't care to necessarily attribute our customer with a question.

    I usually would remove their contact info and for their name just use first name and last initial.  Then I would format it in Question and Answer format, then post into the knowledge base/forum.  Main purpose being to have a searchable database of common questions and answers.

    In this way there are no privacy issues and you don't have to wait for the client to approve anything.  The agent really becomes the poster.

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