Has something changed with the way the MailChimp Activity extension works?

2 コメント

  • Jessie Schutz
    Zendesk team member

    Hi Dan!

    I don't think you're going mad...I do think this issue might be related to the availability of the Customer Lists feature. Do you have Customer Lists active on your account?

    0
  • Dan Kemp

    Hi Jessie - thanks so much for responding! This is what I was beginning to think too.

    Looking at my subscription, it seems I'm on the Support Regular plan (and something called Guide Legacy).

    I have created customer lists in the past (and indeed I have created one called 'Subscribed from Zendesk' - which is where everyone who has checked the box to allow me to add them to Mailchimp is saved).

    Does that shed any light? It looks like I can still create and manage customer lists so that feature hasn't been disabled.

    0

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