Has something changed with the way the MailChimp Activity extension works?
I feel like I'm going mad? I'm certain that I used to be able to add people to a mailing list using the MailChimp Activity extension. It appears in the right-hand sidebar and there is a link that says 'View subscriptions'. I could then check a box to add them to one of my mailing lists.
Something changed. I can still see the 'View subscriptions' link, but only for people who I've already added to MailChimp. For other users, I now see the message
'There is no record of the email address "name@email.com" in your account' - and no link to add them via 'View subscriptions'.
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Am I wrong? Zendesk support insist that I couldn't do this, but I have had a workflow set up for the past two years - users give permission to add them to our Mailing list when they create a ticket, and if I see that they've checked that box when I answer their ticket then I add them to a mailing list.
It's definitely changed, and I don't know why?!
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Hi Dan!
I don't think you're going mad...I do think this issue might be related to the availability of the Customer Lists feature. Do you have Customer Lists active on your account?
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Hi Jessie - thanks so much for responding! This is what I was beginning to think too.
Looking at my subscription, it seems I'm on the Support Regular plan (and something called Guide Legacy).
I have created customer lists in the past (and indeed I have created one called 'Subscribed from Zendesk' - which is where everyone who has checked the box to allow me to add them to Mailchimp is saved).
Does that shed any light? It looks like I can still create and manage customer lists so that feature hasn't been disabled.
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