Proposal for a simple multilingual content creation workflow

7 コメント

  • Dan Cooper
    コメントアクション Permalink

    I like the tag idea. Great write up!

    1
  • Jacob J Christensen
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    Me too, that part was all Joel Hellman's brilliance ;-)

    1
  • Brett - Community Manager
    コメントアクション Permalink

    Hi Ricky,

    We do allow the ability to set up multiple languages in your Help Center as mentioned in the following article: Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

    If you're looking to submit articles for review, there has been a new Team Publishing feature released for the Guide Enterprise plan that will accomplish what you're looking for.

    I hope the above information helps!

    1
  • Deepa Daniels
    コメントアクション Permalink

    Interesting to hear about multi-language needs. Thank you for sharing Jacob! 

    0
  • Ricky Martinez
    コメントアクション Permalink

    Hello Thread!

     

    Is this something that is available to ZenDesk users, or is this something Jacob has created? This is really great! Would like to know how we could start utilizing it too!

    0
  • Ricky Martinez
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    Hi Brett!

    Thank you for replying back to my comment. This does help, but I do have a more specific need I didn't convey.

    Essentially, I'm researching ways to incorporate uploading a proposal to be sent. I see that ZenDesk Sell can help with this as well as numerous third-party applications.  We don't anticipate adding on the Sell CRM but do need this function so we may need to obtain one of the third-party apps.

    Add to that, we use ZenDesk globally so we would like a feature that could possibly translate said proposal to the proper language and copy edit versus manually translating the proposal each time.

    Kind of a big ask, but any insight would be greatly appreciated as we review options!

     

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  • Brett - Community Manager
    コメントアクション Permalink

    Hi Ricky,

    I'm not aware of any Zendesk integration that will automatically translate these proposals to the proper language. If you're looking into a 3rd party integration you may want to reach out to their Support team directly to see what capabilities their app has. It's possible the app will already accomplish what you're looking for or it can work alongside another integration within our App Marketplace.

    If you're unsure who to contact regarding the integration you're viewing you can navigate to the app page in our marketplace and there should be a website or email address listed.

    Hope this helps!

    0

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