Keywords on incoming Ticket

2 コメント

  • Andrew J
    Community Moderator

    Hello, can you explain a little more what you are wanting and how you want to track these?

    It is possible to create views and triggers based on keywords which will populate/action in near real-time (0-2 mins).

  • Darwin Vasquez

    Hi. Are you referring to automatic ticket tagging?



Powered by Zendesk