Managing Links

10 コメント

  • Jessie Schutz
    コメントアクション Permalink

    Hey Mark!

    To the best of my knowledge there isn't a way to manage this within Guide itself, but I pinged Jennifer, our Documentation Manager, to get some insight into how we manage this kind of thing on our end! Hopefully some other folks here in the Community will be able to share some suggestions as well.

    0
  • Jennifer Rowe
    コメントアクション Permalink

    Hi Mark,

    Jessie's right--there's not built-in functionality. But if you have Google Analytics set up for your Help Center, then you find broken links that way.

    Check out this article: https://support.zendesk.com/hc/en-us/articles/203664166

    Hope that helps!

    1
  • Aaron
    コメントアクション Permalink

    it appear like Mark is more referring to a  semantic network

    and Jennifers post answers the broken link question . On the first glance it seems to be only a solution for internal broken link (within the knowledge base).

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  • Brett - Community Manager
    コメントアクション Permalink

    @Aaron thanks for providing that Product Feedback link!

    It looks like you've already added your feedback to that post for our Product Feedback Managers to view. While this isn't currently a feature, this helps give us a better understanding of what our customers are looking for which we greatly appreciate :)

    Thanks again!

    1
  • Ruthy Licht
    コメントアクション Permalink

    I wonder if there's an update or third party tool you could recommend?
    I'm about to try creating an enormous excel for this and it's such a wrong way to do it lol

     

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  • Nicole - Community Manager
    コメントアクション Permalink

    Hi Ruthy -

    We don't have any updates, but hopefully other users will be able to suggest some tools to help you out! That DOES sound like a monster spreadsheet. 0_o

    1
  • Au Finh Saechao
    コメントアクション Permalink

    Ruthy Licht - yikes! that sounds like a pain. I think it's doable to generate a report by using the Help Center API.

    If you have access to a developer who can spend a few minutes writing a script, they could probably just search through articles for hyperlinks that start with your subdomain (i.e. https://help.yourcompany.com or https://yourcompany.zendesk.com). 

    1
  • Ruthy Licht
    コメントアクション Permalink

    Thank you so much Au Finh Saechao!
    Will definitely ask someone to take a look.

    This is a great idea!

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  • Ruthy Licht
    コメントアクション Permalink

    Au Finh Saechao
    Sorry to trouble you again - can you possibly direct me to the part of the docs here about accessing the html content of each article?

    I can only find this: https://developer.zendesk.com/rest_api/docs/help_center/articles which only shows access to list the article objects, not iterate over content inside the articles...
    I probably just don't know to recognize this. Any help much appreciated!

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  • Au Finh Saechao
    コメントアクション Permalink

    Ruthy Licht sorry for the delayed response! 

    To access the html content, you can search in the body field. We actually have a prototype app to test this out. Would love to give you a demo if you’re interested.

    1

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