9 コメント

  • Jose Gonzales
    コメントアクション Permalink

    This would be a welcomed addition to features! Often time it creates a lack of productivity with agents reading through and talking about negative satisfaction and a dip in moral when agents see negative reviews. Since agents can see these as well, there has been an occasion where the agent responded to the customers bad review in a less than ideal manner.

    1
  • Ian harris
    コメントアクション Permalink

    I would also agree with this, negative feedback can effect the mental well-being of agents.

    Ideally there should be an option to hide both or either.

    1
  • Ashley
    コメントアクション Permalink

    I also agree with this. We recently turned Satisfaction on (with the upgrade to Professional) and the reaction was immediate. I would really love for only admins and above to have access to the Satisfaction survey responses. 

    1
  • Nicole - Community Manager
    コメントアクション Permalink

    Thanks for the feedback, Ashley!

    1
  • Paul
    コメントアクション Permalink

    I would also like to see this. Because we use ZenDesk as an internal IT HelpDesk, ratings can affect interaction between employees in the office.

    1
  • Nicole - Community Manager
    コメントアクション Permalink

    Thanks for the feedback, Paul. We do not have any improvements to CSAT planned in the near future, but are continuing to collect use-cases and votes on this thread for future consideration.

    2
  • Adam Gerson
    コメントアクション Permalink

    I would also like to hide feedback from agents and just have it be viewable by their manager. 

    2
  • Patrick Kennedy
    コメントアクション Permalink

    I think this is super important feature that is currently lacking. Our managers would like to the ability to screen the feedback and decide when/how to share this with the agents rather than have the agents see it in the ticket. We may need to turn off the survey because of it since any agent in a group can see the comments for any other agent in that group. Is this by design?

    2
  • Matt
    コメントアクション Permalink

    One more voice in favor of this feature. Thanks!

    0

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