Any plan for adding a walkthrough service within Zendesk

2 コメント

  • Nicole Saunders
    Zendesk Community Team

    Hey Guillaume - 

    We don't have anything exactly like that planned. We acquired Outbound earlier this year, and there is some functionality in that tool that could possibly be manipulated to serve a similar purpose - it has some abilities around embedding messages and targeting audiences (like new users.) But it's not really designed to be a helper/explainer so much as a messaging tool. 

    Basically it may be able to serve the purpose, but isn't exactly the type of tool you're referring to in your post. 

  • Guillaume Fardeau

    Hi Nicole,

    Thanks for your reply, though Outbound is not sufficient compared to what i'm looking for.

    Have a great day,



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