Google forms - creates duplicate two identical tickets instead of one in Zendesk - Automate.io integration

4 コメント

  • Hiroshi Yamada

    Hi Gergana, 

    I'm sorry to let you know that this App is unsupported by Zendesk and we cannot assist you with any bugs you might experience using it.

    I would suggest contacting the creator of the app to troubleshoot any issues with them. You should be able to contact the developer from the same location you downloaded this app. As an app created outside Zendesk, we cannot control the quality of the code, nor support the app or troubleshoot it.

    I apologize for any frustration caused by using this private app and hope the developer can assist you in getting it to work.

    Let me know if you have any further questions.

    Kind regards,

    Hiro 

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  • Ciara

    What about suggesting a supported app that serves the same purpose? Zendesk Support people

    0
  • Nicole S.
    Zendesk Community Team

    Hi Ciara -

    There is not an official Zendesk app that serves this purpose which is why none were suggested.

    0
  • Archita Sharma

    Hey, 

    This is Archita from Automate.io.

    It is simple to create tickets in Zendesk from when a user fills out a Google Form. I'm surprised Automate.io didn't work.

    Please email us at help@automate.io and we'll get this done for you.

    Also, Automate.io is listed on the App Directory of Zendesk: https://www.zendesk.com/apps/support/automateio/

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