Chat Widget Integration Issue

4 コメント

  • Jessie Schutz
    Zendesk team member

    Welcome to the Community, Krishna!

    I have a couple things I want to clarify here...are you using just Zendesk Chat? Or are you using the Web Widget? And when you say "application", is it a mobile app or a web app? Getting these extra details will help me figure out what to do next!

    0
  • Krishna Kanhiya Sanghi

    Hi Jessie 

    We are using Web Widget and It's a Web application.

    0
  • Jessie Schutz
    Zendesk team member

    Hey Krishna! I'm so sorry for the delayed response on this.

    My educated guess here is that there's some custom JavaScript that's preventing the back button from operating properly, so that's the first thing I'd have you check. Let us know what you find out!

    0
  • Erica Wass
    Zendesk Product Manager

    Hi: Are you launching the Web Widget with the default launcher or with zE.activate?

    0

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