We are doing a deep dive into how you, our diverse customer base, use Views. As plenty of our community feedback has expressed, Views could use some love.
So, we are asking:
- As an administrator/manager what do you use Views for?
- As an agent, what do you use Views for?
- How do you strategize what Views you create?
- What is your use case for having more than 12 views available to one agent at all times?
- Do you use other tools and/or apps from the Zendesk Marketplace to help you with Views? If yes, what?
We're excited to hear your thoughts and start a conversation!