Contextual Help is not working

4 コメント

  • 正式なコメント
    Erica Wass
    Zendesk Product Manager

    HI there: I've created a ticket for your request as well, but you will need to add contextual help manually if you want to use it in the Web Widget in your Help Center (as opposed to on your website or in your web app). You can use the zE.setHelpCenterSuggestions for this. 

  • Vladan Jovic
    Community Moderator

    Hi there! On which way the widget is added? If it's added through document head, would it be possible to remove the current web widget snippet from the Help Center's document head, and toggle the option from the Widget panel:

    https://YOUR_ZD_SUBDOMAIN.zendesk.com/agent/admin/widget 

    This should solve your issue.

     

    0
  • Customer Support Theme

    Hello @Rovi Roy Cruz

    Did you try this step -


     

    Thanks

    0
  • Jessie Schutz
    Zendesk team member

    Hey Vladan and Customer Themes! Thank you so much for jumping in to help!

    Rovi, let us know if this works, or whether you need more help!

    0

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