Trouble with the Jira ZenDesk integration

5 コメント

  • Jennifer Zou

    Hi Lorraine,

    Yes, you need to be a global administrator in JIRA. Go to Systems -> Manage Add-on, you need to add"Zendesk support for JIRA" add-on, install it, when you install it, you will see a window pop up asking for Zendesk Account.

    Thanks.

    1
  • Jessie Schutz
    Zendesk team member

    Thanks for jumping in so fast, Jennifer!

    0
  • Lorraine S.

    Thanks Jennifer that's helpful! Does that mean that all of my Zendesk agents and product engineers need to be JIRA admin to see  Zendesk tickets in JIRA?

    0
  • Jennifer Zou

    Hi Lorraine,

    No. Everyone who can log in your JIRA can see the ticket in JIRA screen. You are the only one who need JIRA Global admini permission.

    Thanks

    0
  • Domenico Marzovilla

    Hi Lorraine,

    You might want to look at the platform DragonGlass.  It has connectors for both jira and zendesk. It extracts data and you can also search and create analytics across data stores without having to deal with the hassle of multiple engines and account privileges.  Hope this helps!

    Thanks,

    0

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