• Mike Schepker

  • 2017年08月21日 13:50

  Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well. 

• Molly Katolas

  • 2017年08月21日 14:38

  Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM

  And here's their main site: https://droplr.com/

  There's not an option for the customer to send a video, but I find it's helpful for agents. Hope this helps!

• Nicole S.

  • 2017年08月22日 16:57

  Zendesk Community Team

  Thanks for sharing those options, Molly. We'll let you all know if we hear about anything else that serves this need. 

• Matt

  • 2017年09月06日 20:53

  Please checkout the Recorder API solution shown on this page: https://screencast-o-matic.com/lp/api-screen-recorder-publishing/

   

• Craig Willis

  • 2017年09月11日 17:11

  Hi @Matt, 

  Your product looks interesting.  Have you had any customers integrate with Zendesk directly?  Specifically, in regard to adding a button onto the Submit a Request page that will automatically add the video, or a link to it, to the case?

  Thanks

  Craig

• Matt

  • 2017年09月13日 17:11

  Hi Craig, yes we have customers who integrate with Zendesk.   We don't have specific details on where/how they add the recorder but are happy to support you in your specific implementation.

  Best,
  
  Matt

サインインしてコメントを残してください。