Breakout Room Shutting Down
Anyone else disappointed with the news that Breakout Room is shutting down?
We loved having the ability for our customers to record their screen directly from the Submit a Request form.
Anyone know of any alternatives?
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Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well.
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Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM
And here's their main site: https://droplr.com/
There's not an option for the customer to send a video, but I find it's helpful for agents. Hope this helps!
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Thanks for sharing those options, Molly. We'll let you all know if we hear about anything else that serves this need.
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Please checkout the Recorder API solution shown on this page: https://screencast-o-matic.com/lp/api-screen-recorder-publishing/
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Hi @Matt,
Your product looks interesting. Have you had any customers integrate with Zendesk directly? Specifically, in regard to adding a button onto the Submit a Request page that will automatically add the video, or a link to it, to the case?
Thanks
Craig
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Hi Craig, yes we have customers who integrate with Zendesk. We don't have specific details on where/how they add the recorder but are happy to support you in your specific implementation.
Best,
Matt
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