self signed certs
I am using self signed certs for my on-prem JIRA instance. Can I integrate my on-prem JIRA instance with Zendesk via the JIRA-Zendesk add-on or do I need to install CA Certs for my on-prem instance?
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Hi Ashish! This is a good question...let me see if I can find someone who can answer it for you!
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Hi Ashish, thanks for reaching out.
Unfortunately we don't support self-signed certificates for our integration with JIRA Server. You can find the following paragraph in the JIRA Server-specific instructions section of our Setting up Zendesk Support for JIRA integration article:
- We strongly recommend that SSL encryption is used to secure the communication between JIRA and Zendesk, especially for production environments. If SSL is enabled, you must have a full SSL certificate stack from a certificate authority. Self-signed certificates are not supported. The intermediate certificate is commonly not installed on the JIRA server.
I hope this helps! Let us know of any further questions.
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