self signed certs

2 コメント

  • Jessie Schutz
    Zendesk team member

    Hi Ashish! This is a good question...let me see if I can find someone who can answer it for you!

  • Niall Colfer
    Zendesk team member

    Hi Ashish, thanks for reaching out.

    Unfortunately we don't support self-signed certificates for our integration with JIRA Server. You can find the following paragraph in the JIRA Server-specific instructions section of our Setting up Zendesk Support for JIRA integration article:

    • We strongly recommend that SSL encryption is used to secure the communication between JIRA and Zendesk, especially for production environments. If SSL is enabled, you must have a full SSL certificate stack from a certificate authority. Self-signed certificates are not supported. The intermediate certificate is commonly not installed on the JIRA server.

    I hope this helps! Let us know of any further questions.



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