Microsoft Dynamics AX integration!
The company I work for uses Dynamics AX for our sales/customer solutions team. I have contacted Zendesk about an app or a plug in for this system to make it easier to find the customers order history alongside their Zendesk history. The agent I spoke to (Patrick) was extremely helpful and suggested:
https://www.codelessplatforms.com/solutions/zendesk-microsoft-dynamics-ax-integration/
It does look promising but it is an outside party. I was wondering if anyone else has used this and what have your results been.
I was also hoping to implore Zendesk to create an app for AX of there own!!
Any feedback is appreciated!
Thank you
Candy W.
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Hey Candy -
Glad to hear that Patrick was so helpful. Hopefully some other folks have experience with this and will be able to weigh in!
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Hi Candace , my name is Marisa & I too am looking into CRM ( MICROSOFT DYNAMICS )integration with Zendesk
Did you refer to the document above ?Was it helpful ?
I was asking zendesk if they have any generic APIs to do so ? Waiting for a reply
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Hello Marisa,
Unfortunately my company did not move ahead with that outside party. The pricing per agent was just not realistic for us.
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that's what I am gathering too : )
So how did you proceed , if I may ask ?
We are not looking for a full blown integration actually only the ability to view zendesk tickets with the CRM
for every account , there would be a GUi with the list of tickets pertaining to that account & clicking on any ticket on that list would open the ticket but in "view " mode only
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We have an agreement worked out with our phone provider that will help us to link Zendesk.
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Interesting ! Candice I work for this company that has offices across Canada & USA. Not sure where you are situated . I work out of the head office in Montreal ,Canada. Want to really thank you for your feedback :) Have you already stated the process of integration to Zendesk with your phone provider ?
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