Microsoft Dynamics AX integration!

6 コメント

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hey Candy - 

    Glad to hear that Patrick was so helpful. Hopefully some other folks have experience with this and will be able to weigh in!

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  • Pasquale, Marisa - 3480

    Hi Candace , my name is Marisa & I too am looking into CRM ( MICROSOFT DYNAMICS )integration with Zendesk

    Did you refer to the document above ?Was it helpful ?

    I was asking zendesk if they have any generic APIs to do so ? Waiting for a reply

     

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  • Candice West

    Hello Marisa,

    Unfortunately my company did not move ahead with that outside party. The pricing per agent was just not realistic for us.  

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  • Pasquale, Marisa - 3480

    that's what I am gathering too : )

    So how did you proceed , if I may ask ?

     

    We are not looking for a full  blown integration actually only the ability to view zendesk tickets with the CRM

    for every account , there would be a GUi with the list of tickets pertaining to that account & clicking on any ticket on that list would open the ticket but in "view " mode only

     

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  • Candice West

    We have an agreement worked out with our phone provider that will help us to link Zendesk.

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  • Pasquale, Marisa - 3480

    Interesting ! Candice I work for this company that has offices across Canada & USA. Not sure where you are situated . I work out of the head office in Montreal ,Canada.  Want to really thank you for your feedback :) Have you already stated the process of integration to Zendesk with your phone provider ?

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