Is it possible to manually add custom tags or descriptive words to incoming posts to the Community?
Interested to hear anyone's thoughts on how they improve their Community search functionality.
Currently, we're getting a lot of duplicate posts because members are not finding similar articles because the wording our clients use often vary.
We don't want to change the title they've chosen as it might discourage users from posting by making them feel we're 'correcting' them which isn't nice.
Thanks in advance!