Welcome to the Zendesk Community - Please introduce yourself!

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70 コメント

  • Jessie Schutz
    コメントアクション Permalink

    Welcome to all the new folks! 

    Matt, I just love "Zensai". It's so good. SO GOOD.

    Matt and Larry, we need to know if you have dogs or other pets. This is of the utmost importance. Pictures required. Pictures of a friend's pet are acceptable if you do not have any of your own.

    Benjamin, we need to see pictures of your dog, STAT.

    Zendesk can definitely be intimidating when you first get started! But we're always here to help. We have a great team of Community Moderators, who are Zendesk customers just like you, located all over the world and are happy to help out whenever they can - Matt, our Mod Andrew J is your neighbor, just over in NZ. :)

    Just let us know if you get stuck or need to talk something through. It's what the Community is here for. :)

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  • Jessie Schutz
    コメントアクション Permalink

    Hey everybody!

    The dog talk in this thread inspired me to create a thread just for pets. Check it out: Community ZenPets - show us your pets!

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  • Dwight Bussman
    コメントアクション Permalink

    HeyO friends,

    I'm a Technical Architect (tier 3 support person) at Zendesk, specializing in our API & Salesforce integration. I help with training new-hires and in the aforementioned topics. In previous lives I've worked for companies big and small (from Apple to tiny non-profits), but this is definitely the best fit I've found!

    When not at work, I'm likely cooking, making music (voice, bass, drums, guitar), playing with my dog, Juno (see ZenPets), or telling my wife various dad-jokes. Although I'm not a dad, it's an art-form I quite enjoy!

    So whether it's a dad-joke or an API workflow/question, I'd love to hear it!

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  • Anthony Inman
    コメントアクション Permalink

    Hi All,

    I am fairly new to the community. I am the Knowledge Base Content Administrator for Scentsy's Consultant contact center in Meridian, Idaho.

    This past June, I was asked to take over the knowledge base and take on the task of resigning the KB from top to bottom. I graduated in May with a Masters in Organizational Performance and Workplace Learning, so the company figured I could use my education to improve user experience and satisfaction. In other words, the KB wasn't being used by the reps in the center, because they couldn't find anything in the system.

    I have learned a tremendous amount in the past 6 months about how the Guide works, KB best practices, and have had to learn HTML, CSS, and JS all on my own. I really am grateful for this community, because of all the great tips on coding and adding features that make it easier for end users to navigate the system. The code templates are awesome. 

    I am all about providing the contact center agents the tools needed to make their jobs easier.

    Now, a bit about myself... I too am a musician. I play the drums and have been playing in the pit orchestra for a local community theater company. I just finished playing in "You're a Good Man Charlie Brown." I love it.

    I too am a dog owner. About 7 years ago my wife and I adopted Gus, a Border Collie-English Setter mix, from the animal shelter. He made such a huge impact in my life, six months later I went back and adopted Ziggy, another Border Collie-English Setter mix. Unfortunately, Ziggy passed away on New Years day from cancer.

    I look forward to working with you and learning more about how to improve the kb.

     

     

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  • Jessie Schutz
    コメントアクション Permalink

    Hi Anthony! Belated welcome to the Community!

    I'm sorry to hear about Ziggy. :( 

    We're glad to have you here, and look forward to seeing you around the Community!

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  • AdminZendesk
    コメントアクション Permalink

    Hi everyone,

    It's Roman here from Spain, I'm the admin of our Zendesk from the end of 2016. We are a SaaS small company doing support to our customers through Zendesk via email.

    ... I'm not sure if I can adhere myself to this community, I have not dog, no cat, no any pet...

    Will it be possible to use my three childs pictures doing nonsense things? Sure, I will ask them first ;-)

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  • Jessie Schutz
    コメントアクション Permalink

    I *guess* we can take pictures of regular human children. ;)

    Welcome to the Community, Roman! We're glad to have you!

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  • Ebtsam
    コメントアクション Permalink

    Hi I'm ebtsam .. And I'm 19 years i'm new here I'm fashion designer i hope my new company alot know it and like it thank you and i hope all have great day .. Don't forget don't give up about what you like to do

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  • Steve Schaefer
    コメントアクション Permalink

    Hi. I'm Steve, the Documentation Manager at Marketo. After realizing that many of the companies we admired most were using Zendesk for their docs, we decided to move all of our user help documentation from Confluence to Zendesk. We are just getting started now. We will not be using Zendesk for our support tickets, however, just for our Guides.

    I have made some changes to the default Copenhagen template and will make more as we lay out our initial set of help. I will probably get a more sophisticated "aftermarket" template later.

    I noticed that many templates have the Sections subdivided with headers for different areas, like Zendesk's own:

    However, as it comes out of the box, the Sections don't appear to have this ability. Any ideas are welcome.

    On the dog front, I have a 12-1/2-year-old Boston Terrier, Coco.

    Thanks!

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  • Abdul Qabiz
    コメントアクション Permalink

    Hi

    I am Abdul Qabiz, and I have been part of community for a while. I am introducing myself now :-)

    I am a software developer, and co-founder of Diziana - a company focused on helping Zendesk customers with Support, and Guide Help Center Theming, Branding and Customization.

    I have come to love Zendesk products, and respect teams who build those. There is attention to detail, and a lot of focus to keep things simple.

    I enjoy working with all kind of Zendesk customers - SME to Fortune 500 companies, government to not-profits organisations, and even one man shops (authors or speakers with huge fan following).

    I have learnt so much, and have seen how Zendesk product has transformed our life at Diziana and thousands of others as well.

    When I am away from keyboard, I spend time with family, and riding my motorcycle for short and long tours.

    Cheers

    Abdul Qabiz
    Team Diziana

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  • Nicole - Community Manager
    コメントアクション Permalink

    Thanks for introducing yourself, Abdul! We appreciate your participation in the Zendesk Community. 

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  • Nicole - Community Manager
    コメントアクション Permalink

    And @sschaefer - I missed your comment. But thanks for sharing the pic of Coco! What a cutie! 

    As for your customization question, I suggest posting it in Q&A if you haven't already. :) 

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  • Steve Schaefer
    コメントアクション Permalink

    Our site is up and running! We will be making some design changes and possibly getting a 3rd-party template, but it's live. See www.help.marketo.com. Thank you.

     

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  • Jeremy Heath
    コメントアクション Permalink

    Hi im UK based and right at the start of setting up a brand new professional level Zendesk

    First time ive used Zendesk so grapple with lack of knowledge atmo

    A lot of the resources ive watched seem to have different options to what i have which is rather confusing for a noob, i think my Zendesk is newer than the article or so it seems.

    But im working my way through the site as i go

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  • Jessie Schutz
    コメントアクション Permalink

    Welcome, Jeremy!

    Our Community is a great resource for folks who are new to Zendesk, so don't hesitate to ask any questions you might have! Another important thing to bear in mind is that the functionality of your Zendesk is going to vary depending on what plan you have. That's probably the reason that what you're seeing in articles doesn't exactly match up with what you see in your instance.

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  • Jennifer Rowe
    コメントアクション Permalink

    Hi Jeremy! Welcome and thanks for your post.

    I just wanted to add to what Jessie said. You mentioned that you had "watched" some resources that didn't match the UI in your version. If you're seeing videos that don't match the UI, please let us know so we can update or remove them. The documentation should be up-to-date according to the UI, but some videos might not be.

    Thanks and good luck!

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  • Jeremy Heath
    コメントアクション Permalink

    We have Pro Zendesk and im admin so most of it should be there.

    @Jennifer i think it was a video about creating SLA stuff and the dropdowns had different things to mine Words like Plan which doesn't exist in mine, if i get time ill go back and look for it

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  • Carlos Avina
    コメントアクション Permalink

    Hello,

    I'm Carlos Aviña, I'm the Support Team Manager and Account Manager at Worklete in San Francisco. Worklete is a technology-based movement coach and engagement platform for the workforce. Worklete sits at a very unique intersection between technology and injury prevention, which is conservatively a $200B problem. We’ve developed a revolutionary SaaS product specifically engineered to solve for this.

    I used to manage our customer support tickets in Google sheets, on my own, untill a few months ago when we finally implemented Zendesk and hired our first Support Specialist. We've just recently started to focus on leveraging Zendesk's tools and functionality to improve our workflows and provide our clients with the best experience possible.

    Outside of work I'm an avid Crossfit athlete, I love dogs, traveling, and just started taking boxing lessons. 

    Nice to meet everyone!

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  • Jessie Schutz
    コメントアクション Permalink

    Welcome to the Community, Carlos! It's great to have you here!

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  • Kenneth Nuckols
    コメントアクション Permalink

    My name is Ken and I am the Knowledge Management Writer/Editor for a small company +/- 250 employees) in Orlando, Florida, where Zendesk Enterprise is used (primarily the Guide and Support solutions).

    I started this job earlier this month after spending over a decade in KM in a large company (100,000+ employees) working with KANA IQ and Oracle Knowledge products. Instead of being a cog in a cast of dozens I'm now pretty much a one-man shop in terms of KM for the company. It's exciting and challenging all at the same time.

    I'm trying to wrap my head around everything Zendesk and see how many of the lessons learned (good and bad) from working on building KM systems in KANA and Oracle I can bring to the task in Zendesk. I was part of a lot of good decisions that served us well at my previous company, and I also was part of some decisions that we would have done differently if we had to build the same system again because they didn't work quite as well as intended. That's part of the fun of being back at the beginning of the process again--using those lessons learned to build a better mouse trap this time around.

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  • Heather Rommel
    コメントアクション Permalink

    Welcome, Kenneth!

    I have leveraged Guide heavily for KB Articles to help customers self-serve. We'll be very interested in your insights as this is, in my opinion, the best kept "secret" of Zendesk - a website on the front end of your ticketing system. Woo hoo!  Is KCS your thing?

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  • Toby Metcalf
    コメントアクション Permalink

    Good day all,

    I am Recorded Future's Community Manager and new to the Zendesk platform - my apologies in advance for my questions :-)  In the past I have worked with Jive, Lithium, and Vanilla and looking forward to building my Zendesk chops.

    Outside of the office I love to cook and cheer on my kids at their events.

    Toby

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  • Nicole - Community Manager
    コメントアクション Permalink

    Welcome, Toby! We're glad to have you. Thanks for introducing yourself! We'll be happy to help out and answer whatever questions we can. :)

    What's your favorite thing to cook?

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  • Toby Metcalf
    コメントアクション Permalink

    Hi Nicole - 

    I love to roast chicken, make my own stock, then risotto from there.  If not on the stovetop, I can be found at the grill.

    Cheers

    PS - is it possible to @ mention someone or reply to their comment?

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  • Jennifer Rowe
    コメントアクション Permalink

    Hi Kenneth Nuckols!

    Thanks for introducing yourself and welcome to the Zendesk Community!

    You might be interested to check out our Knowledge Manager Roundtable series.

    And I hope you will share you expertise with us! It sounds like you have a lot of experience in KM.

    Please let us know if you have any questions as you go!

     

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  • Nicole - Community Manager
    コメントアクション Permalink

    Hey Toby - 

    Sounds delicious! We better invite you if we ever have a potluck! 

    No @ mentions at this point in time, but it is something the product team that works with the Community platform is working on, and we're hopeful to see that roll out later this year. 

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  • Brandon Tidd
    コメントアクション Permalink

    Hi Zendesk Community,

    I'm the self-appointed Zendesk admin for BrandMuscle - the leader in integrated local and channel marketing, serving over 300 of the world’s top brands.  We use Zendesk to support the end users of our platform, and I'm excited to have played my part in the deployment of this tool to support our efforts.

    Outside of work, I like to spend time DJ'ing private parties and volunteering with the Cuyahoga Valley Scenic Railroad here in Cleveland, Ohio.

    As we expand our engagement with Zendesk, I'm looking forward to becoming more active in this community!

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  • Nicole - Community Manager
    コメントアクション Permalink

    Hey Brandon -

    Welcome! We're glad to have you.

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  • Ian Trunkfield
    コメントアクション Permalink

    Hello everyone.

    We have just moved to Zendesk from using Spiceworks (boo, hiss).

    We have found Zendesk to be a great improvement.

    All be it no so compatible with Microsoft SharePoint as we had hopped.

    Here's hopping Zendesk allow using iframe for the support widget.

    Can anyone tell me how to logged this as a enhancement request?

    I also tried using Power Bi plugin.

    It looks great only thing I have found to be missing is access to tag's.

    can anyone point me in the direction for help with this?

    Thanks for reading

    Ian T

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  • Nicole - Community Manager
    コメントアクション Permalink

    Hi Ian,

    You've already posted in the correct product feedback request, so you're all set on that front.

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