Right now to group agents you can have a primary group and all other groups are grouped into one.
My Request: Be able to specify groups in a sequence. Meaning, Calls go to group A if all are busy, calls go to group B, if all are busy calls go to group C and so on. Maybe 4 or 5 levels of this.
The reason is that if we get an influx of calls I want to have people on back up that could answer the phones but I don't want them on there if they don't need to be as they have very important work that needs focus without interruption.
Leave a comment why this would help your business or team.