New Shopify App Integration as of Jan 12/21

6 コメント

  • Ludian Magallano

    I totally agree with this. The new sidebar layout for Shopify is inefficient and counterintuitive.

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Ashley,

    Thanks for taking the time to compile these points and providing your honest feedback.

    Most of the changes we've made to the UI in the app were so we could bring in additional order data (on the order details page) and surface the action to Refund or Cancel the order. 

    We're collating the feedback we've received on the UI and I'll pass this onto our designer to see if there's any updates we can make to surface the data on the main page, reduce the amount of clicks and make it easier to use.

    Thanks,

    David Gillespie

    0
  • Ludian Magallano

    Hey David Gillespie, thanks for looking into this.

    I think there should be an update or an update should be made available by your design team to "redesign" or at least "improve" this new layout. This layout indeed is a pain to work with.

    Thanks again!

    1
  • Ashley Spencer

    Thanks David,

    I really appreciate your help. My customer service team is now only using the app to "view in Shopify" due to the usability issues. Looking forward to an update/redesign. Thanks again for looking into this.

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Ashley Spencer and Ludian Magallano,

    Thanks again for your feedback on the new integration. We've done a review of the app with our design and engineering team and are making a few updates.

    We've just deployed a change to reduce the clicks to the tracking number, along with making the tracking number easy to copy-paste & reduce the required navigation through the app. 

    We're also planning to make the following updates over the coming weeks:

    • Bring the Shopify Customer and Order notes into the summary and order details page, removing the additional click
    • Surface the tracking number(s) on the summary page
    • Investigate issues with performance and load times

    I'll keep you updated as these changes are rolled out, thanks again for helping us improve the experience of the integration.

    David Gillespie

    2
  • David Gillespie
    Zendesk Product Manager

    Hi Ashley Spencer & Ludian Magallano,

    Just wanted to give an update on the changes we've made to the apps over the past couple of days:

    • We're now surfacing the tracking number(s) on the summary page
    • There's been some improvements to the app load times and performance
    • Fixed a bug where the app wasn't retrieving information for new tickets
    • Re-fixed letting agents select the text to copy-paste the tracking number

    We're still working through the following updates as well, which we're hoping to release over the coming weeks:

    • Bringing the Shopify Customer and Order notes into the summary and order details page, removing the additional click to access the notes
    • Adding a Copy button for the tracking numbers
    • Further optimisations to the layout and performance of the app

    Thanks again for the feedback on the new integration.

    David Gillespie

    1

サインインしてコメントを残してください。

Powered by Zendesk