- What is the problem?
We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk.
- Why is it a problem?
When "system down" events happens the line might get overrun by calls and long queues could be avoided if a messages could be uploaded in a fast and easy way.
- How do you solve the problem today?
Don't have a workaround
- How would you ideally solve the problem?
A dedicated alert/announcement greeting in Talk settings
- How big is the problem (business impact, frequency of impact, who is impacted)
It depends on the incident. It can have a great impact on the service desk when bigger incidents happens.