User segments in Guide are applied to users that are not matching to criterias

1 コメント

  • Maggie Ungerboeck
    Community Moderator

    Hi Yaniv,

    First thing I'd suggest checking is if the tags on the organization for the user that is getting included after you save match the tag(s) you have set for the user segment. The user inherits the organization's tags so that user will be included in the segment.

    If that looks all set, then it might help to better understand your configuration. Do you use tags, organizations or individual users to create the segment? Are you matching all of the tags or matching any of the tags?




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