So basically we have started to use the Zendesk Guide and we want to create some categories and to restrict them to specific groups we have.
The issue is that when I create the user segment in order to use to for the restriction, I receive for example 7 users in the matching users list (all of them are correct per the criteria I put) but after creating/saving the segment, some few more users that do not meet the segment criteria also receive the segment hence giving them access actually to the restricted areas in Guide.
What am I doing wrong? What am I missing? :)