Image use in multiple articles
回答済みIf I've used an uploaded image in multiple HC articles, how can I tell in which articles it is used? I don't want to accidentally delete THE article that has the original image uploaded.
I see from this comment: https://support.zendesk.com/hc/en-us/community/posts/1500000146162/comments/1500000141542
that there will be work on an attachment gallery at some point, great, and I hope that it will include listings of where each attachment is used.
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Hello Donna,
You may right-click on an image and open it in a new tab will reveal the attachment link in the form:
https://subdomain.zendesk.com/hc/article_attachments/{article_id}/{article_name}
You may take the article ID and open it in the form:
https://subdomain.zendesk.com/hc/{locale}/articles/{article_id}
For more info: Article Attachments
Because of that, we would advise that you attach the attachments separately so they do not get deleted accidentally when another article is deleted, or at least check if the attachments are from another article before deleting.
Hope that helps!
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Thanks, JJ... can you clarify how I know what to put in the {locale} spot?
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Hello Donna,
{locale} in https://subdomain.zendesk.com/hc/{locale}/articles/{article_id} would be the region for your help centre.
For example https://subdomain.zendesk.com/hc/en-us/articles/{article_id} for the US.
It depends on the available languages in your help centre. I would choose your default locale that you usually work in.
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