Help Request Form: How to include Description in email to CC recipients?

3 コメント

  • Alejandro Colon

    This may be a dumb question but where do you see the "CC email text" field?

    I seem to be having trouble finding it. I am posting a photo where I thought it would be.

    0
  • Ryan McLennan

    Alejandro Colon I see it in the Settings > Tickets area. 

    You may not be an administrator and not have these powers? 

    0
  • Alejandro Colon

    Ryan McLennan

    I am an administrator. In my screenshot, I have the ability to enable and disable the CCs.

    It must be a configuration that does not allow me to adjust those emails. 

    0

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