Chat ticket keep by defaut "chat" offline message
Hello,
When use "chat", if we receive a offline message because "chat" is close, the defaut way to answer customer is always "chat" even if not possible anymore to send him "chat" message anymore:
We need to manually change to email for send reply, if we don't do it and clic on "submit as solved" then the ticket will be close without send the answer to customer and without even a error.
As when got a offline message it will never be possible to answer by "chat", ti should show by defaut "email" or offer us an option to change it only once.
Any solution for that ?
Thank you,
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Hi David,
That behavior you're describing sounds like a misbehavior to me. I'm afraid I've not been able to reproduce this issue in any of my test accounts yet, so I can't say for certain what could cause this. I'd like to discuss with you in a ticket to see if there's something I'm missing in my attempts to pin this down. I'll follow up on this within a ticket so we can discuss the specifics of your case in detail with examples and possibly hop on a screen-sharing meeting.
Dwight B. | Customer Advocate
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