I want to know when it was the last time an end user contacted us via Zendesk

回答済み

3 コメント

  • Andrew J. Mills
    Community Moderator

    For a single user at a time, you can just search for the user, open their page and view their recent tickets.

    0
  • Fallon Albrecht

    Thank you Andrew J. Mills, I want to see them from all the end users in on go. 

     

    0
  • Ray Roth
    Zendesk Customer Advocate

    Hello Fallon,

    Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent tickets submitted by the requester. Unfortunately there isn't a native way to view when the last time all your end-users contacted you.

    Cheers!

    Ray Roth
    Senior Customer Advocate

    0

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