Add the ability to customize the organization subscription email that is sent to followers of an organization
Example/Use Cases/Proof of End-Users Requesting:
Through the Guide a user is able to subscribe to an organization's tickets. This means that they will receive an email whenever a ticket is created and/or updated for the organization. This is a great feature since there is no way currently to add a CC to a ticket that is not an agent. The issue is that this email has no way to customize it to match all other emails sent out by the support desk.
My organization has a very specific template that is used to send out emails. This is to ensure that all emails have the same look and feel as well as help the end-user identify what part of the organization they are dealing with. We also planned on adding links to the appropriate helpdesk articles on this template but that may not work as we cannot control the emails sent to users that want to follow tickets. This is an issue as we have no way of adding specified users to be CC'd or followers on the ticket automatically.