Is there a way to add an indicator from the portal view that allows you to identify that an article is published ?

5 コメント

  • Ryan McGrew
    Zendesk Product Manager

    Hey Mary Paez,

    Articles that have a Published Status of draft shouldn't be visible in Help Center for Admins or Agents (only if you're using the preview functionality from the Editor). Maybe you can send a quick screenshot of the right hand side bar. Here's an example

    Is it possible the articles are published with Visible To set to something like Admins only? If that's the case, you should be able to show that status via the Section or Article page template. I can send some simple code along to enable that. 

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  • Mary Paez

    I noticed today that the Draft articles that I filed into our Announcements section are no longer appearing on the portal. Very strange.

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  • Mary Paez

    They are appearing again. Why?  The sample articles are draft and not published. 

     

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  • Ryan McGrew
    Zendesk Product Manager

    Looking at your Help Center it appears there's a JavaScript customization that is fetching articles via the API that is not filtering out draft articles when it is rendering them on the page. It seems like you could adjust the customization to not show draft articles to match how this works in our standard theme or you could adjust it visually distinguish these articles.

    For example, in the Copenhagen theme we use a lock icon after the article title to indicate articles that are currently restricted with a User Segment. It looks like this

    Here's some example code of how we render that lock icon

    <svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" focusable="false" viewBox="0 0 16 16" class="icon-lock">
    <rect width="12" height="9" x="2" y="7" fill="currentColor" rx="1" ry="1"/>
    <path fill="none" stroke="currentColor" d="M4.5 7.5V4a3.5 3.5 0 017 0v3.5"/>
    </svg>

    Thanks!

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  • Mary Paez

    Zendesk Prof Services did the customization to our portal. Shouldn't they have caught this issue?

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