Is there a way to identify from the portal view that an article is published? A user has admin permission and he can see draft articles in our Announcements section (they are classified to go there when published) but they are not yet published. If he goes to the portal, it appears these draft articles are published yet they are not. There is no way to identify that unless you open each article and look at the status of the article.
Also, whenever you create a new article from the Knowledge Capture app using a template, we need that title to have something like "Copy of <template>" to appear in the title. Agents say it is confusing b/c they think they are overwriting the template.