We perform regular audits of multiple groups to ensure unused triggers are deactivated to help keep our instance clear of clutter. There are a few items that are not able to be located via rule analysis:
- Within Rule Analysis, you are not able to search for Brands. This is especially important as we have multi-brand enabled. You are able to see all the groups, tags, emails, etc but not Brand. It is important because we have triggers set up at the Brand level. And within a rule analysis of a group, the triggers associated with the Brand that they set are not pulled up. From what I could find, the only way to locate what triggers fire for Brand is by going to the trigger page and searching the Condition>Brand. However, even this has proven to be troublesome because if you select a trigger and then navigate backwards, the search is wiped clean and you have to add your filters again to find the triggers.
- When performing rule analysis on a group, all email addresses associated with the group are not easily accessible. We have many emails within single triggers and to find the email address, you have to open the trigger and manually write each one down. If you have 16 triggers with 30 emails in each, it is quite time-consuming. It sounds like a simple ask "what email addresses are used for this group?" but can take days to collect that information.
Additional items pulled up in rule analysis would be greatly beneficial as it is quite a chore to get the data needed.