Monitoring agent daily connection time to Zendesk

2 コメント

  • Hillary Latham
    Community Moderator

    I'm not sure if there is a way to do this from Explore - maybe add a request to the Explore Feedback channel. I will upvote!

    Otherwise, you can sort of get this data from the Admin Center Audit trail.  It shows when agents log in - you can filter by date range and agent.  You couldn't see everyone all at the same time, but the data is there.

    0
  • Mateusz S

    Hi Jules, seems that your request is related to this long-discussed thread in Feedback on Explore: https://support.zendesk.com/hc/en-us/community/posts/360029583613

    No action from Zendesk since 2019.

    0

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