Side Conversation Improvements

2 コメント

  • Toby Sterrett
    Zendesk Product Manager

    Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!

    1
  • Fetch TS - JB

    Love this idea ^^

    Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.

    I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.

    0

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