I have been struggling for weeks trying to see if I can create a report list on the non-solved tickets. For instance, I want to print a CSV or PDF with all pending tickets to include private/public comments so I can send it to leadership for follow up. I want to be able to print them w/ details so they can walk around with it (old school style).
When looking at explore everything is numeric and im looking at details.
Reporting is really important to us and graphs and numbers isn't just enough.
I look forward to someone's response. Thank you.