UX Improvement Request (trigger groups)

7 コメント

  • 正式なコメント
    Nina Olding
    Zendesk Product Manager

    Thanks for raising this concern. As Dan noted, there is a way to reorder in bulk by navigating to "Edit order". We're currently working on a way to make this more discoverable. We appreciate the feedback!

  • Sydney Neubauer

    This is something we are suffering with as well. We have 200-1000 triggers and have postponed rolling out trigger categories due to this

    2
  • Jonathan March
    Community Moderator

    Thanks for raising this, Nathan. I was looking forward to enabling trigger categories and enjoying the clarity and maintainability that this would bring, but now that I realize this limitation, I will not do so until it can be done sanely.

    We have over 200 triggers, most of them sorted in groups so that it would be a no-brainer to highlight a group of 30 or 60 or 70 consecutive triggers and move them together to the same category. But one-by-one? … nope, life is short.

    It is ironic... it seems that those of us with many triggers would benefit most from this feature, but will also have the most pain actually setting it up. ¯\_(ツ)_/¯

    3
  • Lightspeed POS Inc
    Community Moderator

    Hey Nathan,

    The UI could maybe use some work here, it took me a few to find it. What you want to do is click on the three menu dots on the right of a category and select 'edit order'.

    That puts you into a UI where you can multi select triggers and then drag and drop them in batches into a trigger category.  (in this example, I'm dragging 58 triggers into the category)

    Does that do what you were looking for?

    0
  • Nathan Purcell

    Thanks for the reply Dan, 

    I've not had time to check but that does sound like exactly what I was looking for. As you say, the UI could do with work. So could a lot of Zendesk though. Shall I create a new issue for that and collect thoughts on areas of the web interface that leave me frustrated on a regular basis? 

    Cheers, 

    0
  • Lightspeed POS Inc
    Community Moderator

    If you'd like. I don't work for Zendesk or anything, I just help out and volunteer time to on the forums.

    If you do create a post in the feedback section, best advice would be to keep it professional, and include specific details around the areas you'd like to see improved. Hopefully the PM team can review and maybe respond!

    0
  • CJ Johnson

    Same thing, but I'd want more power over it than this request is asking for even, I'd like to be able set up this new category system, confirm it all looks good, and then swap over from the old one. If you have outside automation happening, even 10 minutes of bad/no trigger order leads to utter chaos. I'd love to be able to use categories, but there's no way to get to that point without basically breaking the entire workflow and spending several days cleaning up and finding things that went to the wrong places.

    1

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