Option to mark organization requests as solved

5 コメント

  • Nicole Saunders
    Zendesk Community Team

    Thanks for the additional context, Sudheer.

    If other users have similar need, please up vote Sudheer's original post and add your own use-case in the comments below.

    1
  • Nicole Saunders
    Zendesk Community Team

    Hi Sudheer -

    Can you tell us more about the business case for why this is needed and how significant of an impact this would be for your organization?

    0
  • Sudheer GN

    Hi Nicole,

    We have a request from couple of customers where the tickets need to be closed by a particular user in that respective organization. This is a requirement from our customers which we are trying to meet if feasible.

    Thanks,

    0
  • Sudheer GN

    Nicole - I see that there are no up votes yet on this request. Can you please let us know if the request would be taken up for enhancement? If yes, what would be the tentative timeline to add this feature in the product.

     

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Sudheer,

    I'm not a product manager, I manage the community. So I don't have any influence on what gets on the roadmap or when.

    That being said, I can say that if the request receives no or few votes, it's unlikely that it's something the product team would prioritize. We receive thousands of suggestions every month and have to be ruthless in how we prioritize them. So, features that are high in for many customers are the ones that tend to get on the roadmap.

    This feature request will remain open so others can up vote and add their use-cases, but given that this isn't currently prioritized and that we plan our roadmaps 9 months out on a quarterly cycle, even if we get a lot more engagement I wouldn't expect it to get prioritized before 2022.

    0

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