Mention another ticketid will generate a URL for zendesk

3 コメント

  • Jonathan March
    Community Moderator

    Hi Diogo Romero,

    The easiest way is just to insert a space, so: "# 4232"

    That won't generate a link for you internally, of course -- I don’t think there’s a way to have it generate a link for internal use but not for external users. If that's important, you could paste `#4232" into a private comment on the ticket.

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  • Tomas Silva

    Hi Jonathan March,

    Thank you for the reply.

    Since having users and agents avoiding the insertion of ticket ids (such as #4232) in public comments is not a feasible workaround in our case, are you aware of any way of disabling these automatic links sent in the emails?


    0
  • Jonathan March
    Community Moderator

    Hi Tomas,

    Sorry, I'm not aware of any way to disable them, but others might be able to chime in with a solution.

    0

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