Add a new condition to triggers and automations to determine who closed the ticket

1 コメント

  • Jonathan March
    Community Moderator

    Hi Subodh Jumle

    If I understand your use-case, you should be able to get that with the following conditions:

    Meet ALL:

    Status  Changed to  Solved

    Current user Is (agent)

    [Or for the converse, Current user is (end-user)]

    0

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