Spelling Check Search - Why don't articles populate when a search is made with a spelling mistake?
Hello there,
I had a user search the knowledge base and wrote daectivate users instead of deactivate users, and nothing populated. I assumed that the search would be smart enough to recognize that there was a spelling mistake and to search for the word that was most similar to the searched term. Is there a way to make the search smarter?
I've had someone suggest Algolia search, but that search integration is much too powerful. It's not what I'm looking for. Does anyone have a viable solution?
Thank you in advance for your assistance.
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Hey Natalia,
It's because your wrong spelling wasn't recorded in knowledge base and our HC support searchbar isn't working as the Google Search. Whatever have feed in the Knowledge base only those articles or words would be show.
Labels can be used.
Labels are words (or combination of words) you can utilize on Guide articles to improve the search experience of articles. Labels are indexed for search with a little less weight as the article title, but multiple labels with similar words can outweigh the title and body of the article, so use labels carefully to balance your search results. For instructions on how to add labels to your articles, see the article: Using labels on your Help Center articles (Guide Professional and Enterprise).Also take a look at given link :)
https://support.zendesk.com/hc/en-us/articles/211317328-About-Help-Center-end-user-searchThanks
Team
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