Apps not accepted to apple store because of non-iOS content in help center
We have had to remove the Zendesk help area from iOS because the Apple store takes issues with some of the content (web app how-tos, check-out help articles etc.).
How can we filter what content users see, depending on what platform they are accessing our help area from?
We can't use user segments, since many of our users use both the web app and the iOS app.
Ideally we would like to choose what is seen for all three platforms so that we can better curate the user experience while avoiding conflict with the app stores.
Thanks so much for your help, we've been without a help center for far too long and I want to solve this without deleting half our articles!
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Hi Anika,
I'm going to move your post over to the feedback forum, as this is a product limitation at the moment - there's not a way to limit content dependent on platform. But this does seem like a use-case and issue that our product managers should be aware of.
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Anika Riley Thank you for your feedback. I have acouple of questions to understand the issue better.
- If you know, why does apple take issue with the content you mention?
- If you can ,please provide excerpts or links to examples of the content they take issue with
- Could you also provide the feedback you get from Apple with reference to the terms they believe are violated?
- Have you gotten this feedback once or have you tried to submit it more than once with an explanation on why you serve this content? (still getting the same feedback)
Thanks!
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