Is it possible to send satisfaction surveys to the ticket submitter - not the requester?

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  • Andrew J
    Community Moderator

    Agents cannot rate tickets, so in this case there is no point sending CSAT to the submitter. If this is a must could use an external CSAT provider, or non-agent emails perhaps. In a small scale situation it might be possible to develop a workaround, but it wouldn't be practical at scale.

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