Hey Zendesk Team,
I’d like to request for an enhancement or the ability to allow me to designate my agents profiles or roles to be set to have a default set to allow private or public replies. This will help information not to be distributed to our external customers when it should be an internal correspondence.
This is due to we've had some employees make public replies when the replies should’ve been internal notes. For our more experienced users it’s not an issue, but we’re really needing this ability.