It would benefit ZD ticket forms greatly if these new functionalities and types of custom ticket fields were added:
- A multiselect function in dropdown- and checkbox-fields
- A "Time"-type of field similar to the "Date"-field
- A type of field with colours, so that you can give your tickets various colour codes
- A ticket field that allows you to attach a contact person from the end users and agents in a field on a ticket form - but without contacting them.
- A free text-field in the bottom of drop-downs
- If using the date-type of field for both a start- and an end-date, would it be possible to not allow the end date to be before the start date?
- Finally, it would be a great feature, if you could add additional info to a field to explain to the end user what to enter into the field - e.g. on a little "i" that gives you two lines of description with mouse-over.
Also, conditional fields work with the app, but it would be great if the funcationality was built into the ticket fields/forms.