Examples of sites using Zendesk as their primary Knowledge Base
固定された投稿I'd love to see some examples of sites using Zendesk as their primary knowledge base. I'm looking for some inspiration for how well ZD can be integrated into the overall look, feel, and branding of an enterprise site, from a knowledge base perspective.
Anyone aware of any great examples? The more customized and branded, the better.
-
Thanks, Laura!
Here are some that I like:
-
Hi guys,
I also found some great examples here:
Podio: https://help.podio.com/home
Pagemodo: https://pagemodo.zendesk.com/forums
Tv2 https://kundeservice.tv2.dk/home
Pinterest: https://pinterest.zendesk.com/home
Reuters: https://reuters.zendesk.com/home -
We also have a list of customized end-users sites on Pinterest - it's a mix of Web Portals and Help Centers (including Amilia :)
-
Pinterest link: http://www.pinterest.com/zendesk/custom-branded-zendesks/
-
Hey Guys - Just thought I'd add to this and post our Help Center that we've customised. Hopefully it serves some inspiration for those looking to see what is possible.
We hope to have it up and running in a few weeks so it may see some slight changes.
-
We have just finished first version of our KB:
It was ok to develop, but you will run into some annoyances. One of the worst thing for me was the side-bar code editor and basically how you have to switch between pages etc.
I have developed kind of a bootstrap project that behaves almost identically to KB so you can develop the template on your machine and then simply copy it over to ZD. If anyone would be interested I can put it on github
-
Here's an example of the SwiftKey help center that we have put some work into. It's fully responsive and will show you different category pages whether on Android/ iOS devices.
-
http://support.editiondigital.com/hc/ - amazing design, much different than other Zendesk Help Center experiences, almost wouldn't recognize it's Zendesk (which is usualy mostly text-based)...
-
SRAM Bicycle Products started using Zen Desk Guide.
https://sram.zendesk.com/hc/en-us
-
Update. I"ve seen a number of sites that use ZD as their primary KB. They work fine functionally, but they all have that default "Zendesk" look and feel:
- http://reuters.zendesk.com/home
- https://yammer.zendesk.com/home
- http://helpdesk.supportsolutions.ie/home
- https://zoosk.zendesk.com/home
Maybe what I'm looking for is effective use of ZD widgets on a support homepage...
-
#moonstar, awesome! Thanks.
-
Hi,
Is it possible to customise the agent view in Zendesk and would anybody have a screenshot to show?
-
Hi Colm. Currently, the agent interface cannot be customised. :(
There's already a feature request for this in our feature request forums which you can see here:
https://support.zendesk.com/entries/22217728-Lotus-Customisation-Branding
Thanks!
-
Any examples with the new designs? I'm looking for examples with the Humble Squid.
-
http://support.amilia.com - Using the new Help Center
-
Woohoo!! Thanks for the link guys!
-
Thank you!
-
Looks cool Jonathan - very Podio inspired (https://help.podio.com/hc/en-us) but nice and simple :) We are looking to do something similar soon.
-
Good stuff, Jonathan!
-
@Looks good Jonathan and its responsive : -) The Podio site is not responsive as I had to do alot of scrolling from a tablet.
-
We're about 99% complete now - I decided to add some personality.
-
Thanks for these sample sites. ^_^ Great inspiration for ours. We're looking forward to redesigning our zendesk soon, too. (http://support.brillkids.com)
-
Hello all!
We started with https://support.smartbidnet.com, then moved to Enterprise and have 3 other brands we are working on. One other we just got up is https://support.smartcomplianceinc.com and are adding content to it.
We have two other products that we are working on as well that should be live soon. Thanks Zendesk !
-
Hello all!
We are kind of interested on how these teams were able to edit their Community page. For example,
https://help.podio.com/hc/communities/public/topics
Can you please shed some light on this? As we can' see the Community from the Edit Theme options.
-
@Roger - You can edit the community with CSS and JavaScript. The link you referenced above appears they did most of the customization via CSS. Zendesk is currently working on adding the Community from the Edit Theme options
サインインしてコメントを残してください。
85 コメント