The ability to merge community posts

48 コメント

  • Lyla Tamayo
    コメントアクション Permalink

    This would incredibly helpful when your community is very active. When posts are duplicated it can get kinda messy :(

    0
  • Katy W.
    コメントアクション Permalink

    Yes, please add this feature! This becomes especially important when attempting to track the number of votes each feature request has accumulated on our Community. Thank you :)

    1
  • Rasmus Gregers Sørensen
    コメントアクション Permalink

    You should really consider developing this.

    0
  • Joe Kindness
    コメントアクション Permalink

    This idea was requested 6 years ago. It is still being requested today. You at least need to let us know if you are even considering adding it. It's such a simple feature.

    2
  • Scott
    コメントアクション Permalink

    +1 This is a basic forum feature. We're starting to consider integrating other options like Vanilla Forums using the Zendesk API, although we'd rather not have to introduce another software platform into the mix. 

    0
  • Michael Dodd
    コメントアクション Permalink

    Agreed, this gets my vote too. Zendesk reps, could we get an update on this?

    0
  • Deepa Daniels
    コメントアクション Permalink

    Hi everybody,

    I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need. 

    I hope to be the bearer of good news in the not too distant future. 

    Best,

    Deepa 

     

    3
  • Deepa Daniels
    コメントアクション Permalink

    Hi there,

    We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.

    If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.

    http://goo.gl/forms/EV1fXX9tlPrjCu063
    Thank you!

    0
  • Jade Steffensen
    コメントアクション Permalink

    Hi,

    Are there any updates on this suggestion? The ability for votes to be "transferred" to the duplicated post would be particularly useful for us, as this is important for evaluating our clients' suggestions.

    Thanks

    0
  • James Pitcher
    コメントアクション Permalink

    Wow a long running request this one with a lot of votes...   added mine too

    0
  • Jeremy Walsh
    コメントアクション Permalink

    Thumbs up for this as well!

     

    0
  • Craig Willis
    コメントアクション Permalink

    Here's another up-vote

    0
  • Rob Latino
    コメントアクション Permalink

    Yes please.

    0
  • Rochelle Yoshida
    コメントアクション Permalink

    We have thousands of feature requests, many of them duplicates. It's so tough to actually know what our customers want from our software when one request is spread out amongst 10 different posts. Please add the ability to merge topics and tally the votes. It would give our product team better insight and allow more sanity for our documentation team.

    2
  • Oscar Junker
    コメントアクション Permalink

    Hey everybody,

    this is currently a feature we are looking into implementing. Current implementation would be closing one thread and referring it to the new one, totaling the votes. This would not merge the comments on one page but would refer all users to a single source of truth post. 

    If you have any feedback on this, please let me know.

    - Oscar, Product Manager for Community. 

    1
  • Tara
    コメントアクション Permalink

    This feature is desperately needed for our group. I'm having a hard time justifying to our mgmt team why we keep the zendesk products without this basic functionality that it is severely lacking. do you have a planned ETA that we can look forward to this, since it was earlier commented that it was going to be released in 2012!

    ideally we would prefer comment be moved over as well but i can see the logic behind people wanting to maintain those threads independently. 

    Our key points that would be most important to us:

    - mark the thread as duplicate & link to the original thread (not in the comments but at the top where it's visible)

    - carry over all of the votes (not counting duplicate votes from people that voted on both)

    - once a thread is marked as duplicate, people can no longer comment or vote on the thread.

    *on that note we would REALLY REALLY also like to be able to see who voted for each thread*

    1
  • Jack Flood
    コメントアクション Permalink

    Any updated on this?

    0
  • Toni Ruch
    コメントアクション Permalink

    Hi,

    I would also be interested in a status update since this is very basic functionality that is requested now for nearly 10 years. 

    Best

    Toni

    0

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