The ability to merge community posts

45 コメント

  • Xuan Wang
    コメントアクション Permalink

    yes, would like to have this one!

    0
  • DanielleGlick
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    The moderator says the mark as duplicate feature was to be added in 2012. Where is it?!

    0
  • Kristi
    コメントアクション Permalink

    Would also like to see this added in, please!

     

    0
  • Lyla Tamayo
    コメントアクション Permalink

    This would incredibly helpful when your community is very active. When posts are duplicated it can get kinda messy :(

    0
  • Rasmus Gregers Sørensen
    コメントアクション Permalink

    You should really consider developing this.

    0
  • Scott
    コメントアクション Permalink

    +1 This is a basic forum feature. We're starting to consider integrating other options like Vanilla Forums using the Zendesk API, although we'd rather not have to introduce another software platform into the mix. 

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  • Michael Dodd
    コメントアクション Permalink

    Agreed, this gets my vote too. Zendesk reps, could we get an update on this?

    0
  • Deepa Daniels
    コメントアクション Permalink

    Hi there,

    We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.

    If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.

    http://goo.gl/forms/EV1fXX9tlPrjCu063
    Thank you!

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  • Jade Steffensen
    コメントアクション Permalink

    Hi,

    Are there any updates on this suggestion? The ability for votes to be "transferred" to the duplicated post would be particularly useful for us, as this is important for evaluating our clients' suggestions.

    Thanks

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  • James Pitcher
    コメントアクション Permalink

    Wow a long running request this one with a lot of votes...   added mine too

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  • Jeremy Walsh
    コメントアクション Permalink

    Thumbs up for this as well!

     

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  • Craig Willis
    コメントアクション Permalink

    Here's another up-vote

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  • Rob Latino
    コメントアクション Permalink

    Yes please.

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  • Oscar Junker
    コメントアクション Permalink

    Hey everybody,

    this is currently a feature we are looking into implementing. Current implementation would be closing one thread and referring it to the new one, totaling the votes. This would not merge the comments on one page but would refer all users to a single source of truth post. 

    If you have any feedback on this, please let me know.

    - Oscar, Product Manager for Community. 

    0
  • Jake Holman
    コメントアクション Permalink

    I think there's another topic about this somewhere (*ahem* the irony!) so apologies I've not commented here. 

    What we'll probably do to address the problem of duplication is actually not merge topics. The problem with merging is that it assumes complete contextual parity. That assumption completely breaks down when we take comment streams into consideration; imagine two conversations going on at exactly the same time by completely different people - it becomes impossible to follow, right?

    What we'll likely do instead is give you the ability to say this topic is a duplicate, and then point that duplicate topic to the correct and original topic. By doing so, the topic closes to all comments and edits, and a visual cue is added to the topic so reader understand it's a duplicate and that they can go to this topic: [link]

    What's unknown for me at the moment is what we do about search results. Initially I think we thought we should just straight remove duplicates from search indexing. However, everyone searches differently, which means a customer may search for something (a word, a string) that was previously in your forums but is now removed from search results because it was a duplicate, not find it and then create a new topic about the exact same thing you marked as a duplicate. Vicious circle ensues. 

    Anyway, we plan on adding this sort of functionality in 2012, it unfortunately won't be possible this side of the year.

    -1

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