Delete Multiple Users, Bulk Actions

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66 コメント

  • Joseph London
    コメントアクション Permalink

    With all respect, the current bulk delete users feature is actually more useless. If you put in a feature to search via wildcard this would be a real win. The current interface is no better if not worse than simply going through one by one and deleting the 200 or so users I have to delete each year. 

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  • Robert Jerina
    コメントアクション Permalink

    There is now a bulk delete, but it's a paginated list of users. How is this useful? We can't filter the users at all so we have to go through this list and select each one. It'd be easier to just search for the org or whatever the end-users have in common and deleting them one by one. It's like Zendesk didn't think their users would have thousands of end-users.

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  • David Stevenson
    コメントアクション Permalink

    6 years and there is still no way to use a filtered list to delete users?  Given that the only criterion for forbidding deletion is to be linked to an open (new / pending / solved) ticket I really don't understand the issue, it clearly isn't database-level, you're allowing deletion if all tickets are solved.

    I have ~7000 users, and have a list of about 700 to delete (no external id).  My only route is to use the hopeless, paginated bulk deletion feature alongside the list of users in Excel - even if I could delete from a list in Zendesk, I can't actually use the UI to create this list because it is so restricted in filter functions allowed.

    Over time (I've only been a user for 10 months) I can imagine my end-user database either demanding a lot of admin overhead, or getting increasingly messy.  One client alone getting an Outlook virus led to about 20 - 30 rogue end-users being created on suspended tickets.

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  • Richard
    コメントアクション Permalink

    We also would like to se this feature. 

    Also i would love to see that i can add columns to the current bulk delete function.

    And / Or i would love to see a function to input a CSV file with ZendesID's to be deleted, so the opposite of CSV file import to add users.

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  • Robert Jerina
    コメントアクション Permalink

    Still no change to this awful bulk delete. Not only is the list paginated, but you can't select multiple users on multiple pages and delete at once. It will only do anything with the users you have checked on the page you are on. Come on Zendesk. Why do you make administration so difficult? This is an easy feature to implement. I've hacked it into many web apps before that were missing it. Only problem is I can't do that here since I don't manage the backend obviously. Give us the ability to properly manage thousands of end users already, this is ridiculous.

    We need better filtering options, a search and a way to see more than 10 or so users per page. We'd be helping you clean up the user database which would mean increased performance on your back end. There is really no downside to implementing this.

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  • Brett Fairbourn
    コメントアクション Permalink

    I need to assign 120ish organizations to one of four groups.  I'd love to go through the organizations four times, checking the ones I need on each pass, and make four assignments, as opposed to editing each of the organizations individually.

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  • Rajesh Khanikar
    コメントアクション Permalink

    I have just imported 200+ users having names with Norwegian characters and found that Zendesk avoided full import of those names, now I have to manually edit each of them. This is quite tedious.

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  • Nelson, Steve
    コメントアクション Permalink

    this is a much needed feature

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  • Adam Seymour
    コメントアクション Permalink

    This is needed.

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  • Paul Kopp
    コメントアクション Permalink

    Definitely needed, a checkbox with confirmation for deletion would be great.

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  • Ismael Sierra
    コメントアクション Permalink

    What?!?!  Zendesk, shame that this feature has not been added.  I too am in need of a bulk delete.

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  • Ove Aursand
    コメントアクション Permalink

    Would also be great to have this on organizations and groups.

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  • Julian
    コメントアクション Permalink

    This is very important. I would suggest that lists should generally be more friendly to bulk actions.

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  • TJ Sittner
    コメントアクション Permalink

    Agree with all of the above!

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  • Ben ODonnell
    コメントアクション Permalink

    This is really needed.

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  • Ben ODonnell
    コメントアクション Permalink

    I have the same problem as Rajesh, but with Swedish national characters.

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  • Paul Kopp
    コメントアクション Permalink

    Does anybody at Zendesk read this or are we all just echoing each others pain?? Please give an update, even if it is to say we are all crazy and this is never going to happen!!

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  • Jake Holman
    コメントアクション Permalink

    We do understand the pain point of people management. This is something we'll be looking at addressing next quarter. 

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  • Monica
    コメントアクション Permalink

    Agreed!

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  • Alan Conroy
    コメントアクション Permalink

    Any update on this guys, there was a bug that created a number of new users via CC, these had to be manually deleted, see ticket #157626

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  • Chad Chamides
    コメントアクション Permalink

    Any News on this update?  How hard is it to allow multi select for deleting contacts?   This is a real nightmare. 

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  • Lorraine Messina
    コメントアクション Permalink

    This is needed by my organization.

    Dutchess Community College

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  • SeanPatrickSimpson
    コメントアクション Permalink

    I'm really surprised this hasn't been implemented yet. It's an urgent feature needed. I have to manually edit over 500 people.

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  • Arnaud de Theux
    コメントアクション Permalink

    Jake, thanks for the update. This will definitely be very handy.

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  • Ben Frobig
    コメントアクション Permalink

    Can we PLEASE just get a check box to delete more than one at a time.  PLEASE... I'm begging you.  This seems like it would only be about 20 minutes of dev time, and is such a critical hole in your platform. 

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  • J Browne
    コメントアクション Permalink

    Totally endorse this request. It's crazy that some bulk (non-API based) management does not already exist.

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  • Steven Yan
    コメントアクション Permalink

    Hi everyone, marking this request as planned -- this is in the works.

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  • J Browne
    コメントアクション Permalink

    Great news. Thanks Steven

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  • Ben Frobig
    コメントアクション Permalink

    To anyone interested, it only took me about 10 min to write a script to do this with the API. I can't believe this isn't an included feature already, but it's doable with a little effort, if you don't mind using the API.

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  • Robert Starr
    コメントアクション Permalink

    It's now been about 3 years since requested and 6 months since it's been said it's being made.  Is there any progress?  We REALLY need this.  Rob

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