add "mobile" to customer profile, ... enable multiple phone numbers in profile (office, mobile)

完了

42 コメント

  • 正式なコメント
    Caroline Kello
    コメントアクション Permalink

    The multiple phone numbers feature is now live! Please see announcement here

  • Scott Chester
    コメントアクション Permalink

    It's crazy that there is no support for multiple phone numbers. Users are allowed to have multiple email addresses, so the logic to handle multiple entries is there - it just needs to be expanded to support phone numbers!

    I can't think of how many possible numbers I could call in a support request from. Home, work, cell, direct line, etc.

    Zendesk should have multiple entries, with tags and the ability to use each individual line as a direct line, but just having the ability to store multiple numbers would be a huge step forward.

    1
  • Zulq Iqbal
    コメントアクション Permalink

    +1 for mobile number field.

    Every other CRM or ticket system i have used provides functionality to have landline and mobile numbers per user detail. I cant imagine this is a hard change to make, if you can have 2 emails addresses per user, why not 2 phone numbers as well??

    @Zendesk plase can you let me know when you can get this added :-)

    1
  • Shakur M.S
    コメントアクション Permalink

    @Zulqa you could use the default phone number for for landline and then create a custom userfield called "mobile number" and use that as the secondary field

    1
  • Justin
    コメントアクション Permalink

    Our company would also like to see the added functionality of multiple phone numbers. It's very common that we have a customer call us from a home number and then again with a mobile number. Since we can't merge these users and have multiple phone number fields, we find it a bit inconvenient. 

    Thank you!

    1
  • Patrick Norsch
    コメントアクション Permalink

    +1 here, although it looks as if this is yet another ignored thread..

    1
  • Alexander Westlund
    コメントアクション Permalink

    This looks like it is to big request for the ZD developers to fix...

    1
  • Mikkel
    コメントアクション Permalink

    I simply can not belive this hasen't been implemented yet!

    We live in a World with close to a gazillion mobile phones and there is even Zendesk apps for the smart phones.

    But supporting a simple essential thing as a mobile phone number is yet to be done.

    I'm no developer, but - seriously - this can't be that big a deal!

    Come on, Zendesk - This thread is 4 years old. It's a BIG musthave for many Companies. Is quite easy to implement (I guess). It's simply not OK to ignore it!

    1
  • David DeGrandpre
    コメントアクション Permalink

    +1 this is essential functionality. 

    1
  • Atul Jadhav Zendesk
    コメントアクション Permalink

    +1

     

    1
  • AdamFronteras
    コメントアクション Permalink

    +1 for this 

    1
  • Michelle Meyer
    コメントアクション Permalink

    +1

    We are currently deciding if Zendesk is the best match for our company needs, and I'm shocked his feature doesn't exist yet.

    It is imperative that we have the ability to save multiple phone numbers with one user. When a customer is calling us for support, they will call us from their home phone, work phone, cell phone, partner's cell phone, you name it - they don't care what phone number we have on file.

    While creating a custom user field allows you to capture this information, it doesn't help when trying to offer a timely response to incoming requests if it won't be associated to an incoming call. It also doesn't help to have multiple identical users with unique phone numbers, which could circumvent our work flow, create agent confusion, and prevent accurate reporting on incoming requests/frequency and response rates. Borderline deal breaker... 

    1
  • Mikkel
    コメントアクション Permalink

    Please, Zendesk!

    This is a major issue and can't be THAT difficult to implement

    1
  • AdamFronteras
    コメントアクション Permalink

    Not having this is a real pain, yes we know we can use notes or create our own field but this should be standard. One of the reasons we are evaluating replacement systems

    1
  • Luis Perez
    コメントアクション Permalink

    You are one step ahead of me. I can see that there is one field, but when I connect to the Zen site and follow the steps a new user would use to submit a request, I don't see a place to put in a telephone number.

    0
  • Aaron Pewtherer
    コメントアクション Permalink

    @David Update: Multiple phone numbers are still not planned.

    @Luis Endusers can edit their profile after the create a ticket. You can turn off allowing endusers to edit their profile under Settings > Endusers > "Allow users to change their password"

    0
  • Bruce Sandell
    コメントアクション Permalink

    I agree with David.  It is critical that we be able to capture every phone number that we could use for a customer, identify them by type, and indicate a primary.

     

    Thanks,

    Bruce

    0
  • Manoj John
    コメントアクション Permalink

    Multiple phone numbers for end-users would be beneficial as customers can make a request using either their desk phone or if not at their desk they can use their mobile phones to call in a request.I do agree that there is a way around this if an end user uses any other phone other than the direct number listed on his/her profile, but additional phone numbers could remove some hassles.

    0
  • Ben Klaus
    コメントアクション Permalink

    This is a really strange omission. Why wouldn't this be a no-brainer to add to the product. Please add me to the list of names requesting the ability to add multiple phone numbers. Thanks

    0
  • Dan Gray
    コメントアクション Permalink

    We are just getting prepared to start using Zendesk for customer service and discovered this shortfall.  Where we have noticed it is when using a cell phone where the number recorded by Zendesk is not that of the cell phones (and to add to that the recorded number changes call-to-call).  Without allowing multiple number entries the phone number cannot be updated unless an email is first added - which we do not always have (i.e. why some people call in the first place).

    0
  • Loes Verstegen
    コメントアクション Permalink

    Hi!

    More and more users/agents are missing this functionality. @ Zendesk, can you tell us if this feature will be developed. Doesn't seem to hard. It's already possible with email addresses. 

    Thanks!

    Loes 

    0
  • Loes Verstegen
    コメントアクション Permalink

    Hi!

    More and more users/agents are missing this functionality. @ Zendesk, can you tell us if this feature will be developed. Doesn't seem to hard. It's already possible with email addresses. 

    Thanks!

    Loes 

    0
  • Scott Lacy
    コメントアクション Permalink

    Hi,

    +1 for multiple phone numbers. This is a rather glaring omission.

    Scott

    0
  • Mark Hinson
    コメントアクション Permalink

    +1  for multiple phone numbers please

    thanks, Mark

    0
  • Paul Leverett
    コメントアクション Permalink

    I'm just trialling ZD Voice... it seems bizarre that I can only recognise one phone number as associated with a customer!

    0
  • Ferran E. - KingBarcelona.com
    コメントアクション Permalink

    We are one more of thousand on the same situation, we need multiple phone numbers to reach costumers at the office, home or cycling. Still silence from Zendesk crew?

    0
  • Steve Black
    コメントアクション Permalink

    +1 - this is crazy it isn't supported.

    0
  • Tobias Ritlov
    コメントアクション Permalink

    My company is in the process of evaluating zendesk, and we were getting pretty close to making a final decision.
    However, this completely unexpected issue is now causing us some major headaches.

    Before committing to the system, we really need to know if this is something we will see in the near future?

    Best regards,
    Tobias

     

    0
  • Ari Eryorulmaz
    コメントアクション Permalink

    Hi,

    Having multiple phone numbers would be very helpful. @Zendesk, any progress on this?

     

     

    0
  • Renann Fortes
    コメントアクション Permalink
    • 1 - Enterprise costumer here.

    This is from 2012, i'm afraid they will not deploy this feature, just want to hear why.

    0

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