Ability to merge organizations [closed for comments]

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175 コメント

  • Jennifer Robichaux

    +1

    2
  • Kenny Carlsson

    +1

    3
  • Mike Burns

    I'm surprised to see this is a 3 year old request and more surprised on the number of people who are asking for it and it's still waiting to be done.

     

    Come on Zendesk pull your figure out and get this done.

     

    On the work around at the top unfortunately does not work, I've moved all the users but the logged tickets have not moved.

    3
  • Chris Mack

    +1 This functionality is required to maintain basic data cleanliness. I am surprised not to see it in the product. 

    3
  • Michael Garner

    Yes please +1

    3
  • Simon van de Westerlo

    +1 In our business our customers constantly reorganize and therefore this is needed

    4
  • Daniel Bechtel

    +100

    This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your source is outside of Zendesk like an CRM system like Salesforce or others where organizations change and merge continuously.

    5
  • DJ Jimenez

    +1

    Without this feature, updating individual accounts is becoming a very tedious task.

    3
  • David Rose

    Any news Zendesk ? This is kind of a critical feature.

    4
  • Yakov Shaul

    We are waiting for a long time for this feature to come out and help us clean the organizations mess.

    This is particularly important when Zendesk Salesforce integration is on and is creating plenty of duplicated organizations in Zendesk.

    Generating tickets reports on organizations is useless because of that.

    Please raise the priority on this request.

    Thank you.

    4
  • Russ Gage

    +1

    3
  • Cindy Bottomley

    +1  This feature is definitely needed.  Please raise the priority on this!!

    3
  • Stephen Pryke

    +100

    Just discovered this nice 'feature' - ie the tickets from one user can be spread over mulitple organizations if the tickets were closed before the organizations changed.

    Makes reporting useless.

    4
  • Row M

    Following up to see if this will be an action item! Definitely need this in our line of business a lot of companies are merging and we would like to merge them in our Zendesk.     Thank you 

    5
  • Jessie Kik

    We need this too.  The industry we support is incestuous - parent companies buy children companies constantly and then re-sell them again to other parent companies.  We treat children as Users in ZenDesk and the Organization are the Parents.  The Users (children) are our customers regardless of the Organizations (parents), so we need the users and tickets to merge into other organizations more seamlessly.

    3
  • Aly Merritt

    +1

    3
  • Wes Shank

    +1

    The functionality should be the exact same as is done with tickets. Merge this into that...

    2
  • Joel Buaron

    +1

    2
  • Jill Briggs

    This would be a super helpful feature. I hope you can add it soon. 

    2
  • Mike Burns

    With To date 48 Comments saying "YES  WE NEED THIS" does Zendesk read these.  What’s the point of giving feedback when they don’t look at it???

    2
  • Colin Piper

    Mike, I am one of those who really want this feature and I can assure you that the Product Managers are aware of this request. I know people find it hard to believe but they really do read all the threads and I am sure that one day we will see this. The more people who vote the quicker it will happen so lets keep those votes coming.

    1
  • Marc Christoph

    This is something we need as well as we have customers constantly getting acquired by other companies.

    2
  • Shadi Khader

    Need this basic functionality as well.  Looks like yet another feature miss and the lack of updates on it leads me to believe it will never happen.  this is not the first time that I see requests being ignored for many years. 

    At least if you can provide a way to manually do it, i.e. export cases and re-import into the "new" organization or something to that effect.

    Starting to think about looking into alternatives to ZD.....

    2
  • Kim Christiansen

    +1

     

     

     

     

    2
  • Greg Pope

    We need this too.

    2
  • Marci Abraham

    If I haven't chimed in before....yes, please! This would be great. If nothing else, we sometimes make mistakes. Someone adds an organization for a group that already had one, and we don't discover it soon enough. Then we have a mess with no way to rectify it.

    +1 :)

    2
  • Mike Burns

    *Colin *if the "Product Managers are aware of this request" then why has nothing been done?

    There are a number of requests on the forum like this one where users ask almost on their knees saying we need this but its being ignore.  To be blunt "Zendesk Product Managers" need to start communicate to the users and start making some significant changes in the product otherwise your user bases will start to walk.  As for us we are already looking at other software options as we all our software suppliers we look to have a two way street, we commit to them and give them our backing and they commit and develop the product, we have being using this product since 2012 and the only major development we have seen is on SLA's in 3 years.

    2
  • Shadi Khader

    @mike,

    That is once of my biggest frustrations with Zendesk....the lack of Product Management engagement and or even the will to provide a workaround.

    Here is a response I just received for a case I opened:

    "Here your request can gain traction through community input and voting to provide our Product team valuable feedback for future changes to Zendesk. Our team frequently visits this forum to consider functionality changes and feature requests from our online community."

    So much for that thought

    2
  • Kim Christiansen

    Feeling disappointing ... Zendesk, a product that helps track and customer response and SLA's seems to fall down here.  Even a communication to indicate that is on the development road map for 2016 would suffice...  the silence may be  indicating they just aren't interested.

     

     

    2
  • Jake Holman

    If there's ever silence in threads, it's usually an indication that we do not have an immediate answer or meaningful update. Where we're pretty sure a solution is not going to be implemented, that will be made clear.

    User Management in Zendesk overall (Organizations being a part of that) isn't where we would like it to be. It's difficult to do a number of seemingly simple tasks on users, especially in bulk.

    We have plans to address this, which would include merging of organizations, but do not currently have resources working on this. There are currently a few priorities above this. I am unfortunately unable to provide a closer estimate on when we can start working on this area, other than "soon".

    1

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