Show which agents are currently logged into Zendesk

6 コメント

  • Cheryl
    コメントアクション Permalink

    We have several non-agents who need to know who is logged in so they can know who to contact, instead of sending a "hey is anyone around" email. This would be a great help.

    0
  • Heather
    コメントアクション Permalink

    I would also agree that as an Agent i would like to see other Agents logged in - at the moment i cannot tell who is actually logged in or working in the system if i need assistance on another call. This feature or dashboard item would very useful - would it, could it then also track log ins? time in vs. time out type of thing? At the moment, i would just like to see a list of all the agents in our company - which of them are logged in - when, which ones are logged out - when.
    Thanks!

    3
  • Angel Metayer
    コメントアクション Permalink

    Agent Counter? Where is that located?

    0
  • Kris Mendoza
    コメントアクション Permalink

    Hello ZD, any updates on this feature?  We would really love to get a snapshot of who is online, more particularly, who is in a ticket to evaluate staffing needs.

    Thanks in advance!

    1
  • Massimo DiDio
    コメントアクション Permalink

    any updates on this?

    This will be really useful to check agents activity 

    0
  • Charles Waldron
    コメントアクション Permalink

    Any updates?  This would be useful.   Or any type of punch in and punch out app.  I'm guilty of this more than anyone of just staying logged in meaning I'm always logged in until Zendesk forces me to login again in the morning.

    I'm fine with making my agents sign in and out everyday, but I have several remote workers and it would be nice to see who's actually on line and active vs on line but idle.

    Thanks

    0

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